Personal information on this form is collected for the purpose of tracking feedback submissions and conducting follow-up if needed; information may also be anonymized and used for statistical purposes. Collection is authorized by s.26(c) of the Freedom of Information and Protection of Privacy Act. Questions about the collection and use of personal information on this form may be directed to the Customer Service Analyst, at jtakizawa@richmond.ca or 604-247-4906.
Privacy Policy
This site is owned and operated by the City of Richmond using software licensed from Social Pinpoint. We take appropriate measures to safeguard personal information and use encryption, access controls, and other security measures to protect it.
For full details on the Privacy laws adhered to, the personal information we may collect and access to it, please visit Social Pinpoint's Privacy Policy (external link.)
User access to information
Users have the right to access, correct, or delete their personal information, subject to certain exceptions. For details on how to exercise these rights, or for any questions or concerns about our privacy practices, please contact us in writing at Letstalk@richmond.ca.
This privacy policy may change from time to time, and any changes will be communicated to users through the site.
Your Consent
By using the LetsTalkRichmond.ca website, you consent to this Privacy Policy.
Contact for more information
You may contact Social Pinpoint in relation to this website’s privacy policy by email at info@socialpinpoint.com. The Privacy Officer will review all messages received and respond to each message upon due consideration. The Privacy Officer may require further information to respond to your message, or may refer you to the City of Richmond when appropriate.
Freedom of Information and Protection of Privacy Act (FOIPPA)
Any personal information that is collected on this website will be managed in accordance with the Freedom of Information and Protection of Privacy Act (external link) section 26 (c) and (e). If you have any questions or concerns regarding the collection, use, disclosure or safe-guarding of personal information associated with this website, please contact the City of Richmond’s Freedom of Information Coordinator at 604-276-4156 or foi@richmond.ca.
Terms of Use
The following Terms and Conditions govern the use of LetsTalkRichmond.ca (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the City of Richmond.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
Participation Rules
Think positively about your participation. This is an opportunity for you to respectfully and constructively share your ideas and contribute to projects.
We have the right to edit or remove any content submitted by a user. This can include, but not be limited to:
- Personal attacks on other participants or staff
- Personal information about any of the participants or staff
- Offensive language including profanity
- Comments that are discriminatory of people’s gender, race, religion, culture, sexual preference, appearance or background
- Links to any advertising or illegal material
- Spamming of comments
Participation Guidelines
- Contribute constructive discussions and comments while respecting the views of other people
- Only post content that suitable for anyone (including young children) to view
- Ensure you have received permission to post any images or intellectual property of third parties
- Do not spam either by posting irrelevant websites or by re-posting your comment
- Avoid rude and dismissive comments
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorized use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a City of Richmond representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorized access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to Letstalk@richmond.ca.
Governing Law
These Terms shall be governed in accordance with the laws of the State of Delaware, the United States of America and Queensland, Australia, without regard to its conflict of law provisions.
Indemnification
The City of Richmond, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City of Richmond and its suppliers and licensors. The City of Richmond owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that your use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, encounter issues with this site, or believe you see content that violates these Terms, please contact us at Letstalk@richmond.ca.
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Welcome to Let's Talk Richmond - the City of Richmond, BC's engagement portal
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